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Heat Pump Repair, Installation, and Maintenance Services

R&D Heating and Cooling provides a full suite of repair, replacement, installation, and maintenance services for heat pumps.

$89 Heating and Air Conditioning Tune Up

Heat Pump Repair Services

Even though heat pumps are long-lasting and energy efficient heating solutions, their parts wear out quickly. Heat pumps may require more maintenance and attention than other heating systems due to their year-round use.

R&D HVAC offers clients full support for any necessary repairs. We can also repair heat pumps that are out-of-warranty. Upon repair, however, warranty benefits will be voided.

Click the button below to schedule a heat pump repair today.

Schedule A Repair ⚒

One of our expert technicians will be in touch with you within 30 minutes.

R&D HVAC Heat Pump Services:

Heat Pump Replacements

All of our technicians are properly trained, qualified, and knowledgeable in heat pump replacements and installations.

At R&D HVAC, we guarantee the quality of the work, and we are certain that you are going to enjoy the functioning of your heat pump for many years to come.

Heat Pump Installations

Heat pumps are sophisticated pieces of equipment, the very installation of which requires a precise approach and an expert technician.

Because they are hard at work year-round, maintaining the high productivity a new heat pump installation with regular checks and examinations is a must.

Click the button below to get a Free Estimate for your heat pump service.

Get A Free Estimate ✎

One of our Comfort Consultants will contact you within 24 hours.

Preventative Maintenance & Service Agreements

At R&D HVAC, we offer preventative maintenance plans that provide your heat pump with year-round maintenance service to ensure it is always working at maximum efficiency.


We’re nearly always offering specials and discounts for new customers, or for new estimates, on qualifying systems.

Visit our specials and discounts page, or contact us below to learn more.

Troubleshooting Your System

If your heat pump doesn’t seem to be working, we recommend checking the following to see if you can get your system up and running before contacting the professional services of R&D HVAC.

Troubleshooting Checklist

  • Check Your Thermostat — Is it on the correct setting?
  • Check Your Filters — Are your filters dirty or clogged?
  • Check Your Power Source — Is your system getting electricity?

If your thermostat is at the correct setting, your filters are clear, and the electrical connection to your heating system is online and your heat pump still is not working, contact R&D HVAC to get your heat back on today.

Call Us ☎

To speak to one of our Comfort Consultants.

Heat Pump FAQs and Information

  • How do heat pumps work?
  • Heat pumps work as a reverser of thermal energy. Air from outside is brought inside, and a refrigeration mechanism delivers warmer or cooler air through a ventilation installation positioned in each room at the desired temperature.

    No matter the type, each pump has three main mechanisms: the thermostat, the indoor/outdoor coils, and a compressor. Additional features are available with different models.

  • Types of Heat Pumps
  • Types of heat pumps include standard air conditioners and freezers.

  • How important is regular heat pump maintenance?
  • Heat pumps work year-round, providing warmer air during the cold months, and cooler air during the hot months. Maintaining the high productivity of a new heat pump with regular checks and examinations is a must.

  • What are some things that I can check if my system isn’t working properly?
  • Heat pumps are fairly sophisticated pieces of equipment, because they perform both heating and air conditioning functions. However, there are a few things a homeowner can check before calling a service technician:

    • Power
    • The first thing to check is the power. Make sure the emergency shut-off switch on the unit is not turned off and that the breaker in the electrical panel has not been tripped.

    • Thermostat
    • Is the thermostat set to “Heat”? Does it have power? If there is nothing on the screen, refer to the owner’s manual to see how to change the batteries. Keep in mind, some units do not have batteries, so the problem could be more in-depth.

    • What does the thermostat say?
    • It’s not uncommon for a homeowner to feel cold air, and immediately think the system is not working. Keep in mind that a heat pump extracts heat from the outside air, and will not feel “hot” when being blown through the vents. If the unit is indeed not working, it will feel much cooler than what the thermostat reads.

      The best way to check this is to use another thermometer in the house, as opposed to going by feel. Each year, we are called out for service, only to find there is nothing wrong with the system. In these cases, the homeowner just felt cold air coming from the vents, but the temperature was being maintained to at desired setting. This is particularly common with homeowners used to gas or oil heat.

    • Iceberg Ahead!
    • Icing is the single biggest issue we see with heat pumps. Look at the outdoor unit and make sure there is nothing blocking the unit, primarily at the bottom of it. Generally, we find snow build up around the unit, which causes the system to freeze up, even when it’s defrosting. If you have ice build-up around the heat pump, the unit will not be able to extract heat from the air.


      You can destroy the fins on the condenser. The best thing to do is to clear the area of snow or debris, and then, try to melt the ice with a heat gun or blow dryer. If you clear the debris, the system should be able to defrost itself, which it does, ironically, by running the air conditioning.

    • When will it stop running!?
    • If your heat pump is constantly running, there may be a few different issues. The first, as stated above, is icing. The second less obvious issue is that the heat pump is struggling to achieve the desired temperature. Heat pumps will run longer than a traditional gas- or oil-fired system, because they extract heat from the outside air. The effective range for most heat pumps is in the 30℉ or warmer range.

      If you system is constantly running, it is most likely time for a service call. If you have a backup heat kit installed, you can turn your system to “Emergency Heat” to get by until a service technician can get there. If the temperatures is below 30℉, it may be the limit of the system. In that case, you will need to stay on emergency heat until the temperatures climb to within the system’s operational range.

  • What are some common heat pump issues that may require repairs?
  • Many of the repair issues with a heat pumps are addressed above, but some of the more technical issues that require a certified service technician are listed below:

    •  Outdoor condenser failure
    •  Bad reversing valve
    •  Low refrigerant
    •  Bad defrost board
  • At what point do I replace my heat pump over repairing it?
  • With any system, you can expect about 15 years of life. If your system is at, or very close to, the end of its lifespan, it may be more prudent to replace the system, rather than continually repair it. As we recommend with most systems, obtain a ballpark figure for replacement, and then, divide the estimate by 15 years. If the repair cost is higher than that number, and you are at the tail end of your system’s expected life, you will be better served by replacing the unit.

    Heat pumps have become increasingly more efficient. in fact, some units can produce heat in -14℉! Replacing the system will be an initial expense, but the payback in the long-term, through reduced utility costs, could, potentially, cover the cost of the system itself in as little as five years.

  • What can I expect with a heat pump installation?
  • Heat pump installations can be more complex than standard combustion furnaces or air conditioner systems. With a heat pump, the outdoor condenser should be installed on a condenser pad. The unit should be elevated approximately 6” off of the pad. To do this, companies use something called “snow legs” or “pump-ups” to elevate the outdoor unit. This prevents potential ice buildup from snow accumulating at the bottom of the unit, which could prevent it from defrosting.

    Also, while in defrost mode, water is drained through the bottom of the system. If the heat pump condenser sits directly in contact with the ground, a block of ice can form under the condenser from defrost condensate. This can, potentially, harm the coils on the outdoor condenser.

    Most heat pumps require some form of back-up heat for situations in which the temperature drops below the heat pump’s effective operating range. The vast majority of heat pump systems use an electric heat kit that automatically turns on in situations where the heat pump can no longer produce heat from the outside air.

    Another back-up heat option is if you have an existing propane or oil furnace. The heat pump can be paired to turn on an existing furnace, in the event the temperature drops too low.

    Why wouldn’t you just use the oil or propane furnace, you ask? The cost to run the heating through the heat pump is more often cheaper than using an oil or propane heating system.

    Other than the two differences listed above, a heat pump installation is fairly straightforward. Our R&D HVAC installation teams always start with removal of the existing system. Once removed, the new system is set in place, and the custom sheet metal—made specific for your installation—isconnected. The installation team will start up the system and conduct a diagnostic of all its functions. After that, they’ll proceed to test the heating and air conditioning functions of the system. Once operations are verified, our Comfort Consultant will conduct a quality assurance walkthrough, and review the system’s operation with you.

  • How much maintenance does a heat pump require?
  • Heat pump systems are really no different than other furnace and air conditioning systems. A heat pump system should be serviced twice a year: once for the heating, and once for the air conditioning. Aside from having preventative maintenance performed annually, you may want to change the filters every three months.

  • How long can I expect my system to last?
  • Most systems have a lifespan of 15 years. Heat pumps can last beyond that depending upon the type of system, how much the system is used, and of course how well the system is maintained.